Gas Fireplace Won't Light Or Won't Stay Lit
Clicking but no flame, a pilot that dies, a unit that shuts itself off. These are a handful of known failures, and we carry the parts for most of them.
Four things cause almost all of it
Working out which one you have is the whole job. Guessing is how people pay for repairs they never needed.
Classic thermocouple failure. It is one of the most common and most affordable gas fireplace repairs there is.
Spark igniter or ignition module. Sometimes it is simply dirty and needs cleaning rather than replacing.
Usually a weak thermopile, or a vent safety switch doing exactly its job. Both need diagnosis, not guesswork.
Check the gas valve and the wall switch first. After that it is the valve or the wiring, and that is a job for a technician.
What your particular version means
Photographed, not guessed
When it happens, what it looks like, what changed. That alone narrows it down a long way.
Top to bottom, on camera. You see the actual cause on a screen rather than taking our word for it.
A written quote for the real fix, and an honest answer if the problem is not a chimney problem at all.
Six commitments, on every single job
The chimney trade has an upsell problem. These are the rules we hold ourselves to — read them, then hold us to them.
The number we quote is the number you pay. Our price never goes up once the technician is at your door.
You see what we see — every finding photographed, before and after. No trust-me diagnoses.
We tell you when your chimney is fine. Technicians are never paid to sell you repairs you don't need.
Four decades in the chimney trade. Around 10 Perfect Chimney technicians who live here — never a call centre, never a temp crew, never a subcontractor in an unmarked van.
We answer every day of the week, with a 24/7 line for emergencies. A real person picks up — never a call centre, never an answering service.
Fully licensed and insured for every job we take, from a single sweep to a full masonry rebuild.
Rated 5.0 by nearly a thousand homeowners
Over 1,000 jobs completed across the Portland metro, rated 5.0 on Google and reviewed on Thumbtack, Yelp, Facebook and Nextdoor.
"Really nice guys, and really great work! 10/10 recommend."
GOOGLE REVIEW"Tim and Nate were wonderful. Will call for future maintenance!"
GOOGLE REVIEW"Great communication from start to finish. Our project and chimney cleaning were completed quickly."
GOOGLE REVIEW · CLEANING"We contacted Perfect Chimney to clean a gas fireplace flue. They were very responsive…"
YELP REVIEW · GAS FIREPLACEQuestions we get on this one
Is it safe to keep trying to light it?
If it smells of gas, no — leave and call the utility. If it simply will not light, repeated attempts do no harm, but a unit that shuts itself off is telling you a safety system tripped for a reason.
Do you carry the parts?
We stock the common failure parts — thermocouples, thermopiles, igniters — so most of these repairs finish in one visit.
My fireplace brand no longer exists. Can you still fix it?
Usually. Most gas components are standardised across brands. If a unit genuinely is not worth repairing we will say so instead of selling you parts.
Which brands do you work on?
Heat & Glo, Heatilator, Napoleon, Regency, Lopi, Valor, Majestic, Mendota and most others.
What usually fixes it
Thirty cities across Oregon & SW Washington
From Longview down to Salem. We are mobile — no storefront, no showroom markup, no trip fees. Same crew and same published pricing everywhere we work.
Request your estimate
Honest, upfront pricing. We reply fast — usually within the hour during the day.
